Search Sense

Google’s latest innovations in the way it displays search results in its natural listings has huge implications for user experience and the way we create websites.

‘Sitelinks’ emerged late last year. They are the links that appear under the number 1 search listing that enable you to click directly on a main navigational link that resides on the destination site - think of them as shortcuts. OK, so this helps us get from A-B better and extends the brand’s success at capturing search real estate - effectively pushing other sites lower down the results page.

This example for Woolworths illustrates the natural search navigation at work:

A good overview of Sitelinks can be found on the Google Webmastercentral blog here.

More recently Google has started presenting a ’secondary search’ box within the natural results. This allows people to search all pages that Google has from a site without leaving the search engine. Which means that the much of the huge usability investment you may have made can be by-passed in a click…

The implications are more clear than ever. Search friendly site design means taking into account the whole user journey, from search through to action. This extends the idea of usability from optimising e.g. a shopping cart process into the way people navigate through brand networks.

Now x this by every device and interface Google will interact with people in 3 years time. Wow.

Once we accept that we have lost control of the ‘home page’, and that every page on our site can now reside somewhere else before the click,we can start to put search at the heart of our creative planning. not an original idea, but one that I will keep repeating until someone tells me I am insane, and then I will not believe them.

Before I begin I have a confession - I am a Google fan through-and-through. It’s natural results have become the benchmark of the search industry. The results are relevant, it’s intuitive and quick to use and I can’t find a better alternative. But I am also a fan of Wikipedia and Knol worries me.

It’s a no-brainer right? Let’s monetise, sorry ‘organise’, the world’s information.

Since the phenomenal success of the most effective new advertising system for a century, Google Adwords, search engines have been monetising every bit of real estate they can lay their hands on. Yahoo! decided that it’s ‘natural’ results could be bought by advertisers using it’s ‘feed’ system, and everyone tried placing CPC adverts in a variety of locations. Natural results in Google, however, have been left largely untouched and advert-free.

Hmm, well Google does place news, images and videos (via youtube) within the search results - all of which have differing degrees of Adwords penetration. Late last week our friends at Mountain View added a new way of getting into their own search results via Knol. Details as yet are thin on the ground, but we know that select authors are being invited to write articles within their area of expertise ‘to find a way to help people share their knowledge‘… Sounds like a more ivory tower like version of Wikipedia to me.. But with Adwords, and close to the top of the natural results guaranteed?

The guys are Techcrunch are debating this under the heading ‘Google knol a step too far?’ It’s worth a look.

Personally I think that Google will make Knol earn it’s place in natural results fairly but at a cost to commercially orientated websites, many of which have been forced to invest more into the Adwords campaigns over the past few years as a result of algorithm tweaks…

The process of organising the world’s information just got a bit more lucrative, I think.

If you’re thinking about how advertising is changing at the moment, can I recommend a little light reading for this Friday?

First off, social network academic Danah Boyd of Stanford kicked off a fascinating discussion earlier this week when she posted a typically provocative and insightful piece entitled: “Who clicks on ads? And what might this mean?”.

Her hypothesis is disturbing.

I suspect that heavy ad clickers in social network sites and other social media are more likely to trend lower in both economic and social capital than the average user. Unfortunately, I don’t have the data to test these hypotheses at all. (Does anyone? Are there any studies on class dynamics and ad clicking?)

A week on and the comments debate on her blog has not yielded any strong evidence to counter her idea. I find this surprising: is there really no study of the demographics of people who click on ads?

Anyway, once you’ve chewed that over, I would direct you to IBM’s recent study, based on surveys of 2,400 consumers and 80 advertising experts, breezily headlined “The end of advertising as we know it”.

The study predicts “greater disruption for the advertising industry in the next five years than occurred in the previous 50″. In itself that’s not news: the only certainty for the industry in the near term is profound change.

Happy reading - and thinking…