Search Sense

Google’s latest innovations in the way it displays search results in its natural listings has huge implications for user experience and the way we create websites.

‘Sitelinks’ emerged late last year. They are the links that appear under the number 1 search listing that enable you to click directly on a main navigational link that resides on the destination site - think of them as shortcuts. OK, so this helps us get from A-B better and extends the brand’s success at capturing search real estate - effectively pushing other sites lower down the results page.

This example for Woolworths illustrates the natural search navigation at work:

A good overview of Sitelinks can be found on the Google Webmastercentral blog here.

More recently Google has started presenting a ’secondary search’ box within the natural results. This allows people to search all pages that Google has from a site without leaving the search engine. Which means that the much of the huge usability investment you may have made can be by-passed in a click…

The implications are more clear than ever. Search friendly site design means taking into account the whole user journey, from search through to action. This extends the idea of usability from optimising e.g. a shopping cart process into the way people navigate through brand networks.

Now x this by every device and interface Google will interact with people in 3 years time. Wow.

Once we accept that we have lost control of the ‘home page’, and that every page on our site can now reside somewhere else before the click,we can start to put search at the heart of our creative planning. not an original idea, but one that I will keep repeating until someone tells me I am insane, and then I will not believe them.

Without a doubt, the big search news story so far this month is Microsoft’s $44.6 billion bid for Yahoo. Bloggers and industry analysts indulged in a little “will they, won’t they” speculation as the story dodged a warning shot from Google. Nilhan Jayasinghe was among those speculating, writing:

For many people in the advertising and marketing space, the partnership could provide a plausible contender for Google. And at least on paper the numbers add up. But if all we can expect is increased market share based purely on combining their current capital then I’m worried.

He needn’t have been; Yahoo cruelly spurned Microsoft’s advances. Still, there was even more excitement for the search engine on Valentine’s Day, as reports surfaced that Rupert Murdoch’s MySpace-owning News Corporation was considering a stronger bid. The story rumbles on.

The last fortnight has seen a few blows to openness on the web, with eBay silencing negative seller comments, the government wanting to unplug illegal downloaders, and a US court plugging Wikileaks.

Over on Open, meanwhile, Antony Mayfield was wowed by Gartner’s prediction that two years hence, social lending will account for 10% of the loans market:

Imagine ten percent of your market disappearing in a few years to social marketplace… Of course it’s happened (and then some) already for music, news, classified ads, movies etc - but there’s something thrilling about seeing the forces of change stirred up by the social web reaching the personal finance sector.

Antony’s also been discussing the technology of the US presidential campaigns, and the way that some of the most effective campaigning is being done by people outside of the campaign staff. He shows how wrong the approach can go with a “cringe-inducing” video from Hilary Clinton’s team:

Someone in the room knew it was an abysmal idea and stayed quiet. Let us remember that always, and swear never to be the person who didn’t say: ‘That completely sucks. People will laugh at us.’

I’m loving writing our news feed, for the simple reason that we now have the time to actually read about stuff that’s going on in and around journalism and marketing, and begin to make some sense out of the madness amid which we find ourselves.

Anyway, seen this in the Guardian. There’s another glimpse of the NUJ and where its thinking is at, and some relevance to us and what we’re doing.

Two interesting quotes:

“I don’t think most web users or Orange customers, for that matter, really want to get their news from Orange. They want established news brands.”

She may be right, and this is certainly one of the biggest challenges to overcome if we want the content we produce here to be successful…

“The news industry might not want to stoop to the lows of Hot or Not, but perhaps a little flexibility and creativity when it comes to new formats might just come up with some equally compelling - and underpin all that expensive journalism.”

…and this is our biggest opportunity.

Today, and after 10 years of building one of the UK’s most innovative and successful digital marketing companies in the UK, Spannerworks is taking on the iCrossing brand in the UK.

The integration will strengthen our position as we continue to provide our clients with global access to technology and agency-wide services, including natural and paid search, social media and content, display advertising and user experience. This does not diminish our heritage in search, but builds on it, by enabling us to continue promoting search as the common pathway to all digital marketing.

To mark the occasion, we are distributing a video release of global CEO Jeff Herzog, and CEO of iCrossing UK Arjo Ghosh, discussing the brand integration, and vision for iCrossing and digital marketing as a whole in 2008.

The above video is interactive, offering links to other sources of information on iCrossing, our spokespeople, and some of the work that we’ve been pioneering in integrated digital marketing. Hover over the logos as they appear throughout the short film to view a description of the additional resource they provide, and click on them to open-up the information in a new browser. A PDF transcript of the video is also available as a download.We hope you enjoy the video, and continue to support us under our new brand.

About iCrossing UK
iCrossing, formerly known as Spannerworks in the UK, is a global digital marketing company that combines talent and technology to help world-class brands attract, engage with and acquire customers.

The company connects digital marketing services – including paid and natural search marketing, social media and content, display and creative, user experience and web development – to create digital marketing strategies that deliver compelling brand experiences and unrivalled ROI.

iCrossing works with world-class brands including Coca Cola, HBOS, TUI and Virgin. Founded in 1997, the agency employs over 550 people worldwide with over 100 people in the UK.

Find out more at www.icrossing.co.uk or contact us on +44 (0)1273 828100 or results@icrossing.co.uk.