Search Sense

Before I begin I have a confession - I am a Google fan through-and-through. It’s natural results have become the benchmark of the search industry. The results are relevant, it’s intuitive and quick to use and I can’t find a better alternative. But I am also a fan of Wikipedia and Knol worries me.

It’s a no-brainer right? Let’s monetise, sorry ‘organise’, the world’s information.

Since the phenomenal success of the most effective new advertising system for a century, Google Adwords, search engines have been monetising every bit of real estate they can lay their hands on. Yahoo! decided that it’s ‘natural’ results could be bought by advertisers using it’s ‘feed’ system, and everyone tried placing CPC adverts in a variety of locations. Natural results in Google, however, have been left largely untouched and advert-free.

Hmm, well Google does place news, images and videos (via youtube) within the search results - all of which have differing degrees of Adwords penetration. Late last week our friends at Mountain View added a new way of getting into their own search results via Knol. Details as yet are thin on the ground, but we know that select authors are being invited to write articles within their area of expertise ‘to find a way to help people share their knowledge‘… Sounds like a more ivory tower like version of Wikipedia to me.. But with Adwords, and close to the top of the natural results guaranteed?

The guys are Techcrunch are debating this under the heading ‘Google knol a step too far?’ It’s worth a look.

Personally I think that Google will make Knol earn it’s place in natural results fairly but at a cost to commercially orientated websites, many of which have been forced to invest more into the Adwords campaigns over the past few years as a result of algorithm tweaks…

The process of organising the world’s information just got a bit more lucrative, I think.

We are collecting in excess of 65 million consumers’ data every day at iCrossing. This data includes indications on people’s needs and behaviours - it is a staggering mine of useful information.

We collect it from search marketing, display campaigns and user behaviour tracking in real-time and, when compared with how marketing has been historically measured, with amazing accuracy… We have tools and people who work everyday to mine this data to develop actionable insights, and clients who are building business strategy based on this bigger, better, and faster way of connecting with consumers.

I’m totally convinced digital is not only going to become the driver of marketing tomorrow, but is largely already there, we’re just getting our ducks in a row. As Herzog says, ‘digital at the centre’.

It’s easy for those of us looking at digital everyday to take it for granted. Some days I just have to pinch myself and say ‘wow’, this is groundbreaking stuff…

I’ve been thinking a lot lately about whether we are developing into an integrated agency and about the implications of this for innovation in digital marketing, and how this addresses the challenges of how brands communicate going forwards.

My take on the term ‘integrated’ is that it is normally used to refer to the combined offering of media planning, buying, and creative services. In digital marketing this often translates into: how much budget can we spend driving people to an award-winning platform we have created. I am obviously being deliberately simplistic in my definition but the point remains the same, how different is this approach from creating a 30-second TV spot?

For today’s marketing environment the integrated story is as tired as the 30 second slot it was built around.

Around the insanely stimulating work environment that is Spannerworks I think that we have settled on a way to articulate our view, and it’s been arrived at holistically and from a point of re-framing the question. Integration fails because people don’t act in an integrated way and some activities just don’t integrate because the thought process is different. People are connecting, traveling, and creating via networks - a concept that’s as people-centered as human history, the only difference today is that we can do it on a far bigger, faster and more complicated scale.

So we settle on a view that is more about connectedness than integration. Connected brands will win big because they interact with their environment. Ideas become the new network hubs of innovation, with the brilliant ones taking centre stage in people’s imaginations, earning attention and engagement in the process.

One thing is certain, changes to our communications environment are transformational they are complex, rapidly evolving and perpetually in motion. But I guess you cannot be involved with a revolution without getting a little stressed out can you? Back to the media plan? Press delete now…

dConstruct breaks out of talking about door handles (last year into a packed auditorium of web-savvy developers, designers and social media evangelists.

Tom Coates, a part of the Yahoo! Brickhouse team built his talk around the ‘web of data’ - data becoming more user-centric, more connected, and more useful… I am a fan of this way of understanding the rapid changes all around us in digital… Tom kept it fresh by declaring that ‘Your product is not your website’ - it’s anywhere where your brands reaches in the network. Network applications build instant connectivity via API’s, 90% of twitter activity is through APIs. Flickr is everywhere too. ‘The product… goes everywhere the network goes..‘

This fits well with how at Spannerworks we have been articulating how brands now live in networks and how they must adapt to a marketing world where we are fast moving away from channel control to evolving your brand in networks. Challenging big brands to make their data available, let their customers play with it and collaborate with other brands, for example to build a useful body of data needs scale, and lots of it.

Media owners should inherit the new world. Great content, data scale, ready built communities and recognisable brands (not always a positive thing) connected to networks in any way a user wants should make hay today. So, whoever your data curator is, promote them to head of interactive and the job’s a goodun..

When most of us hear about digital and the music industry it is usually connected with downloads, declining CD sales or itunes. The recent news that all album tracks are now eligible for the singles chart caused a bit of fuss for the Arctic Monkeys last week, and is the latest in a long line of press around the subject.

However, we think there is another side to digital marketing that labels should be paying attention to.

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