What We Think

What We Think, iCrossing UK


Our vision is of successful brands in connected media.

To get people’s attention you first need their permission. They will only give this to you if your message is communicated authentically, creatively and what you are offering fulfills their personal need.

Building responsible relationships in this way leads to brand visibility, consumer engagement and equity in search.

The scale, speed and complexity of digital media today presents many marketers with huge daily challenges. Our approach is to look at marketing and communications from the broadest view possible.

At the centre of our thinking is the question of how organisations adapt to a fundamental change in how they communicate. Using our search heritage helps us to see journeys and relationships, not just transactions. We see organisations in networks not just channels and think that they should re-wire their marketing approach radically and quickly.

Our Research

We spend a lot of time developing our thinking about search and social media. In addition to our research publications we have a lively debate on Connect, our blog.