The Welsh Government

Keeping up with the Coronavirus in Wales

Change …

The Welsh government wanted to communicate its official COVID-19 public health messages via a programmatic display campaign. With no prior learnings to lean on, the campaign needed to be nimble and keep up with the ever-evolving coronavirus conversation by allocating the right budget to the most effective ad spots, with highly relevant targeting.

Made Simple

For real-time coronavirus updates, iX Insight, our proprietary trend-spotting tool, tracked evolving themes. Thanks to our partnership with Hearst, iCrossing has access to a truly colossal amount of data from Hearst magazines. On a daily basis, our data collection tool pulls, categorises and visualises all queries that Hearst magazines appear for in Google search. We then use this vast amount of data (around 330,000,000 searches per month) to identify what topics the public are interested in – providing us with much greater detail than is available on Google Trends.

Turning data into action

We wanted to track and rank public interest in four targeting categories: general, lockdown, keyworkers and testing. This would allow us to up/downweight budgets for line items targeting these categories based on current public interest.

We had access to all the trends data we needed from iX Insight, but no tech to automatically analyse it or action updates. So, we built a tool to do just that.

We built a proprietary connector between our trend identification tool (iX Insight) and our delivery platform (DV360). This allowed us to keep on top of COVID-19 conversations and, where necessary, respond automatically to changes in areas of interest.

Being agile and reactive in an unpredictable time helped us make a significant impact. 3/4 targeting groups saw a clear positive correlation between budget upweighting (i.e. public interest) and click-through rate.

Results
Click-through rate increased by 158% - from 0.12% to 0.31% (vs benchmark of 0.15%) 
Cost-per-click decreased by 54% from £0.48 to £0.22 (vs benchmark of £0.50)

Insights

Life under lockdown: The impact of COVID-19 to date

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