Connect-iCrossing U.K. | Oct 21, 2014 The Joy of CX: Why humanising data is the only way to succeed in today’s digital landscape
“We want to be human, not digital” – this was the opening line from Mel McVeigh, host at the Drum’s Joy of CX event at Bounce in central London last week. It’s a powerful statement and one that really should be at the heart of everything we as marketers do. Sadly, it isn’t.
Oct 15, 2014 | The Drum Sam Fenton-Elstone makes number 36 in the top 100 Digerati
Oct 3, 2014 | Econsultancy Conducting a content check-up
Oct 3, 2014 | Brand Republic Why being customer-centric is not about generating brand love
Oct 2, 2014 | Campaign Has Google become too powerful?